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Privacy Policy


The Finial Company™ respects the privacy of our customers and the users of our Site and has instituted the policies and practices described in this Privacy Policy to ensure that your personal information is handled in a responsible manner. This Privacy Policy describes the types of personal information we may collect from you when you visit our Site, how we use and protect this information, and when we share it with subsidiaries and/or affiliates, among other things.

By using our Site (including any subdomains), signing up for The Finial Company™-sponsored events, registering for a The Finial Company™ account, and/or interacting with The Finial Company™-managed social media pages on third party platforms (e.g., Facebook, Twitter, Pinterest, LinkedIn, or YouTube), you acknowledge, understand and agree to be bound by the terms of this privacy policy and you consent to the collection and use by The Finial Company™ of the information about you as described herein. Please do not submit your personal information if you do not want it to be collected, used, and disclosed as described in the Privacy Policy.

International Users

Personal information that you submit to this Site will be collected, processed, stored, maintained, disclosed and disposed of pursuant to the applicable laws of the United States. If you are a Non-U.S. User, you: (i) understand and consent to the collection, maintenance, and processing of such personal information in and to the United States; (ii) acknowledge that such personal information will be stored on servers located outside your country or other local jurisdiction; and (iii) consent to the transfer of such personal information outside of your country or other local jurisdiction. If you do not consent to such transfer, you may not use this Site. U.S. Law may not provide the degree of protection for personal information that is available in your country or local jurisdiction.

No part of this site is targeted to consumers in the EEA. If you are a consumer in the EEA and believe we have collected or maintained personally identifiable information about you, please contact us at As a consumer in the EEA, you have certain rights under the general data protection regulation (GDPR) and we aim to honor those rights.

Modifications to Privacy Policy

You will be notified of any material changes to our Privacy Policy on this page under "Last Update", below. Your continued use of the Site on or after the date of any such changes or update(s) shall constitute your agreement to any such updated Privacy Policy. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy.

Last Update

Our policy was last updated on March 18, 2022.

What Information Does The Finial Company™ Collect?

The Finial Company™ collects data that you voluntarily provide on the Site through purchase transactions, the use of our "Design Your Window" or similar features, when you register for an account, request a catalog or any form completions or that you otherwise provide through phone, e-mail, website-based, mail and fax interactions that you submit to us or provide to our sales associates through or in connection with the Site. The Finial Company™ Site may collect and store two types of information: "personal information" and "automatic information."

"Personal information" is personally identifiable information about you including, but not limited to, your name, company name, gender, billing address, shipping address, email address, telephone number, credit card information (however we do not store any such credit card information on the Site, we use the latest secure socket layering (SSL) technology which prevents disclosure of your information to third parties and follow PCI compliance), any personal preferences you choose to provide, transaction details such as style, material, size, price, discount, date, company name, an assigned password to protect your privacy, and, with respect to trade accounts, your company website, and tax exemption certificate, among other things.

"Automatic information" is information that we may collect automatically when you interact with this Site, such as your IP address, the type of computer you use, and the web browser you use. Automatic information also includes "cookies" and "web beacons." (View our Cookie Policy). A "cookie" is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Among other things, cookies provide a means for us to keep track of your online patterns and preferences. By understanding which areas of the Site you visit, cookies allow us to present information, products and services that are of personal interest. A cookie will not allow us to learn any personal information (such as your real name and address) that you have not otherwise disclosed. Most browsers are initially set up to accept cookies. You can change your browser so that it will not automatically accept cookies. However, if you do so, it is possible that some portions of the Site may not function as intended. "Web beacons", also known as clear GIFs or single-pixel GIFs, are small image files that we may place on web pages within this Site and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific web page and the number of times those web pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter.

We may associate automatic information with your personal information. In the event of such association, such automatic information will be considered personal information.

How Does The Finial Company™ Use This Information?

The Finial Company™ uses this information to provide information on the products and services you are interested in, to provide order quotes, to introduce you to personalized content and educational material, to provide information on the products and services that you have ordered or requested, to confirm, process and ship sales transactions, to send order and shipping confirmations, to provide order status information, to contact you with questions or communications about your order, or to respond to your customer service inquiries.

The Finial Company™ also uses this information to enhance and personalize your shopping experience online, to communicate with you for marketing and promotional purposes (including sending you a catalog, samples, targeted postal pieces, newsletters, or emails); to gauge the effectiveness of such promotional communications; to administer, analyze, and improve the effectiveness of our Site; to document our business activities; and for archival and record retention purposes.

We do not want to receive confidential or proprietary information or trade secrets through this Site. Except as otherwise expressly provided herein or by The Finial Company™, any such information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you.

How Can You Access Your Information?

You may access and edit the personal information that is stored in your user account on this Site by signing or logging in on the Site. Simply click on the "My Account" link from the home page and enter your email address and password to access your account. You can request password help at any time by clicking on the "Forgot Your Password" link at which time we will email a password reset link to the associated email address. You may also request to access, correct or delete personal information that you have provided to us at any time from our customer service representatives or by contacting us using the contact information below.

How Does The Finial Company™ Protect Your Information?

We have implemented appropriate organizational, technical, and administrative measures to protect Personal Data within our organization, including security controls to prevent unauthorized access to our systems. When you place an order on the Site, Secure Socket Layer Technology ("SSL") encryption technology is utilized to protect your personal information during data transport. While we take reasonable steps to secure your Personal Data from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and there is therefore always some risk assumed by sharing Personal Data online. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us at

When you create an online account on the Site and become a registered user, you will be asked to provide an accurate email address and create a password. You are responsible for keeping this password confidential and are urged (i) not to share your password or account information with others, (ii) to use a secure web browser, and (iii) to change your password from time to time. If you wish to cancel a password, or if you become aware of any loss, theft, or unauthorized use of a password, please contact us as

Does The Finial Company™ Disclose Your Information to Others?

Except as described below, The Finial Company™ does not sell, share, rent or trade with third parties any personal information you provide to us through or in connection with the Site; however, we may share your personal information with our subsidiaries and/or affiliates.

We may disclose personal information about you to third party service providers that act on our behalf ("Service Providers") and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy and use the information only in connection with the services they provide. These Service Providers may provide a variety of services to us including, without limitation, processing credit card payments, providing website hosting, consulting or other technical services related to the Site, assisting us in fulfilling your transactions and customer service inquiries, updating your customer profile information in the database, marketing and promotional material distribution, assisting in data collection, or fulfilling your request to unsubscribe from our emails, newsletters and/or other promotional materials. We do not authorize such Service Providers to make any other use of your information.

We may transfer or disclose personal information in the event that The Finial Company™ and/or its subsidiaries or affiliates engages in a business transition, such as a merger, acquisition by another company, the sale of a business unit or assets, or other "change of control" transaction. In such transactions, personal information generally is one of the transferred business assets and remains subject to the promises made in any pre-existing privacy policy.

Can I Unsubscribe?

Yes. The Finial Company™ honors requests to unsubscribe or "opt-out" from receipt of emails, newsletters and/or other promotional materials. At any time, you can choose to unsubscribe from receiving promotional emails by following the unsubscribe instructions at the bottom of the email you no longer wish to receive. This one-time action will remove you from all future promotional emails from The Finial Company™. You can also send an unsubscribe email request to

How Does The Finial Company™ Protect a Child's Privacy?

This Site is a general audience site. We do not knowingly or intentionally collect or maintain personally identifiable information from children under the age of eighteen and no part of this Site is targeted to attract anyone under the age of eighteen. If we become aware that we have collected personally identifiable information from a user of the Site who is under the age of eighteen, we will remove that child's personal information from our files.

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address:
230 Meek Road, Gastonia, NC 28056. Please allow 30 days for a response.

Links to Other Sites

This privacy policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service that may be accessible via a link on our site. The inclusion of a link on a The Finial Company™ webpage does not imply endorsement of the linked site or service by us or by our affiliates.

Contact Information

If you have any questions or comments about this privacy policy, please contact The Finial Company™ via email at or mail to The Finial Company™ 8801 Ambassador Row Dallas, TX 75247.